Appeal Handling Process
A transparent, step-by-step approach to help your organization address and resolve appeals effectively.
How It Works
Addressing appeals is a journey of continuous improvement. We partner with you at every stage to ensure a smooth and value-adding process.
Appeal Submission
Appeals must be submitted in writing within 30 days of the decision being appealed. Provide as much detail as possible.
Appeal Review
An independent panel reviews the appeal to ensure it is valid and falls within the scope of our certification activities.
Appeal Investigation
An investigation is conducted to determine the root cause of the appeal and identify any necessary corrective actions.
Appeal Final Decision
Once the investigation is complete, a final decision is made, and the appellant is notified of the outcome.
Submit an Appeal
Please provide detailed information about your appeal within 30 days of the decision.
Need immediate assistance?
Our support team is available via WhatsApp for quick queries.