Complaint Handling Process
A transparent, step-by-step approach to help your organization address and resolve complaints effectively.
How It Works
Addressing complaints is a journey of continuous improvement. We partner with you at every stage to ensure a smooth and value-adding process.
Complaint Submission
Complaints can be submitted in writing via email or through our website's contact form. Provide as much detail as possible.
Complaint Review
Our experts review the complaint to ensure it is valid and falls within the scope of our certification activities.
Complaint Investigation
An investigation is conducted to determine the root cause of the complaint and identify any necessary corrective actions.
Complaint Corrective Action
Corrective actions are implemented to address the root cause of the complaint and prevent its recurrence.
Complaint Closure
Once the corrective actions have been verified, the complaint is closed, and the complainant is notified of the outcome.
Submit a Complaint
Please provide detailed information about your complaint. We take all feedback seriously.
Need immediate assistance?
Our support team is available via WhatsApp for quick queries.