Privacy Policy

TDSS Certification Services Private Limited ("TDSS", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at tdsscertifications.co.in or engage with our certification, audit, and inspection services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

We may collect the following categories of personal information:

**Personal Identification Information:** Full name, email address, phone number, and postal address provided when you contact us, submit an enquiry, or apply for certification services.

**Organisation Information:** Company name, industry sector, number of employees, and existing management system documentation shared during the certification process.

**Usage Data:** Information your browser automatically sends, including IP address, browser type and version, pages visited, time and date of visit, and referral URL.

**Communication Data:** Records of emails, messages, or calls you have with our team for service delivery and quality purposes.

**Financial Data:** Invoice and payment-related information where relevant to your engagement with our services. We do not store full card details on our systems.

We use the information we collect for the following purposes:

• To process certification applications and deliver contracted services. • To communicate with you about your application, audit schedule, and certification status. • To respond to your enquiries and provide customer support. • To send you relevant updates, newsletters, and promotional material (you may opt out at any time). • To comply with legal or regulatory obligations including accreditation requirements. • To improve our website, services, and user experience through analytics. • To prevent fraud and ensure the security of our systems.

We process your personal data on the following legal grounds:

• **Contract performance:** Processing necessary to fulfil our certification and audit services agreement with you. • **Legitimate interests:** To improve our services, maintain security, and prevent fraud. • **Consent:** Where you have explicitly opted in to receive marketing communications. • **Legal obligation:** Where processing is required by applicable law or regulatory requirements.

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• **Service providers:** Trusted partners who assist in operating our website or delivering our services (e.g., hosting, email delivery, CRM), subject to confidentiality agreements. • **Accreditation bodies:** Where required to demonstrate compliance with our accreditation obligations (e.g., NABCB, IAF). • **Legal authorities:** If required by law, court order, or government regulation. • **Business transfers:** In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Certification records are typically retained for a minimum of 10 years in line with accreditation requirements. Marketing data is retained until you withdraw consent. You may request deletion of your data at any time, subject to our legal and accreditation obligations.

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• **Access:** Request a copy of the personal data we hold about you. • **Rectification:** Request correction of inaccurate or incomplete data. • **Erasure:** Request deletion of your data where there is no compelling reason for its continued processing. • **Restriction:** Request that we restrict processing of your data in certain circumstances. • **Portability:** Receive your data in a structured, machine-readable format. • **Objection:** Object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, contact us at info@tdsscertifications.co.in.

Our website uses cookies to enhance your browsing experience and analyse website traffic. Please refer to our Cookie Policy for full details of the cookies we use and how you can manage your preferences.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

TDSS Certification Services Private Limited HNO 49 BYELANE 2, SITALA MANDIR PATH, MANPARA, AK DEB ROAD, Fatasil Ambari, Kamrup Metropolitan, Guwahati – 781025, Assam, India Email: info@tdsscertifications.co.in Phone: +91 84861 03857